FAQ / Shipping / Returns

Shipping Information

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED OUT?

Orders are processed within 1-2 business days. Business days are Mon-Friday excluding holidays. Processing is pulling and packaging the products so they are ready to ship out.
Orders submitted prior to 2 p.m. ET will begin processing the same business day.
Orders received after 2 p.m. ET will begin processing the next business day.
 

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER ONCE IT HAS BEEN SHIPPED OUT?

Domestic:
 
First Class (3-4 business days)
Priority (2-3 business days)
 
International:*
 
Estimated delivery time for First Class International orders varies from 7-30 days.
 
** In certain situations international orders can take up to 4-6 weeks to arrive once shipped depending on customs. For First Class packages the tracking number is only available through USPS.com until the time it leaves the United States. Once your package leaves the United States tracking information will not be available.**
 
Please make sure to fill out all information correctly to avoid extended delays in shipping times.
 
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.
 

WHAT SHIPPING SERVICE DO YOU USE? 

United States Postal Service (USPS)
 

BAD ADDRESS/INVALID ADDRESS/ MISSING APT # 

In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via email on Day 1. If no response is received back from the email then a phone call will be initiated on Day 2. If we do not receive a response within 7 business days your order will be cancelled and refunded. 
In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Hoop Culture will re-ship the original order. 
 

EXCHANGE/RETURNS/REFUNDS 

Returns

We will accept returns for exchanges and refunds under the following conditions:
 
Returns must be received by Epic MVMT within 30 days of purchase.
Returns must be in new condition. 
* Upon inspection any item received under these conditions may result in your return/exchange being denied* 
If possible please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.
 
If you have any questions about your return please submit form in the contact section.
 

Exchange 

The customer will incur the costs to return all item(s) for exchange except for situations where the mistake is on our behalf. We will then send over a return label to send back the wrong products.
 

Refunds 

After receiving the returned item, upon approval Epic MVMT will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.